Exercise Your Right of Withdrawal

To cancel, withdraw or return an order, you can either contact our Customer Care team directly or submit a self-service request under Orders in your account.

To contact us directly

• Phone: +44 (0) 207 2473377

• Email: shopuk@zoeandmorgan.com

To use our self-service returns request

• Click the "Account" in the store's menu
• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter a six-digit verification code.
• Click "Cancel Items" or "Return Items" for the order that you want to submit the cancellation/return for.
• If your order has more than one item, select the items that you want to cancel/return.
• Select a reason and add a note for the store.
• Click "Review changes".
• To confirm and send the request to the store click "Send request"
• You will receive an email confirming the request for the cancellation/return and once processed you will receive another email confirming the request has been processed.